Cancellation policy

Free Cancellation / Modifications: You may cancel or modify your trailer rental reservation up to 24 hours before your scheduled pick-up time.

Refund Processing Fee: All approved refunds are subject to a 3% credit card processing fee to cover third-party merchant costs.

Cancellations Within 24 Hours: Cancellations made less than 24 hours prior to your scheduled pick-up time will forfeit the full rental amount

No-Shows: If you do not pick up your trailer at the scheduled time and have not contacted us prior to the 24-hour window, it will be considered a "no-show" and the full rental amount will be forfeited.

Weather & Safety Exceptions: If severe weather, unsafe road conditions, or unforeseen equipment maintenance issues prevent the rental from proceeding safely, we will work with you to reschedule your rental for a future date or issue a full refund (less the 3% processing fee) at management’s discretion.

How to Cancel: To cancel or change your reservation, please contact us immediately by phone/text- 352-585-9991/ email - loadandgotrailerco@gmail.com .